Practice Policies
PRACTICE POLICIES
TW Therapy Group
411 Clarendon Ct, Ste. 102
Savoy, IL 61874
217-607-1839
APPOINTMENTS & CANCELLATIONS
The standard psychotherapy session is 50 minutes. Any requests to adjust session length must be discussed with your therapist in advance.
To support consistency in care and ensure availability for all clients, TW Therapy Group requires at least 24 hours’ notice for cancellations or rescheduling.
The following policies apply:
• 24-Hour Notice: No fee will be charged for cancellations made at least 24 hours in advance.
• Late Cancellation: Cancellations made with less than 24 hours’ notice will incur a $100 fee. This fee is not covered by insurance and is the client’s responsibility.
• No-Show: Missed appointments without notice will be charged a $100 fee.
• Late Arrival (with notice): Sessions will still end at the scheduled time.
• Late Arrival (without notice): If you are more than 15 minutes late without notifying your therapist, the session will be considered a no-show and charged accordingly.
Repeated late cancellations, no-shows, or missed appointments may result in termination of services. Exceptions may be made in cases of emergencies at the discretion of the practice.
SESSION FEES, PAYMENT, AND INSURANCE
• Session Fee: The standard 50-minute session fee is $210.
• Payment: Payment is due at the time of service. A valid card must be kept on file.
• Accepted Payments: Credit, debit, and HSA/FSA cards are accepted. Other payment methods may be accepted at the practice’s discretion.
• Returned Checks: A $10 service fee will be charged for returned checks.
Insurance & Out-of-Network Services
Clients are responsible for verifying their insurance benefits, including co-pays, deductibles, and coverage limitations.
If TW Therapy Group is out-of-network, a superbill can be provided for possible reimbursement. Reimbursement is not guaranteed. Clients are responsible for any portion not covered by insurance.
Past-Due Balances
The practice reserves the right to charge interest on unpaid balances and may use collection services when necessary.
COMMUNICATION & SCHEDULING
Appointments are scheduled by mutual agreement. Clients may contact the practice via phone, secure portal, email, or text for scheduling purposes.
Please allow 24–48 business hours for responses.
Electronic communication (text/email) is intended for scheduling only. Confidentiality cannot be guaranteed through these methods.
TELEHEALTH SERVICES
Telehealth services are provided in compliance with Illinois law and applicable ethical standards.
• Clients must be physically located in Illinois during sessions unless otherwise permitted by law.
• Clients must be in a private, distraction-free environment.
• Sessions are conducted through HIPAA-compliant platforms.
• Sessions may be rescheduled if technical issues interfere.
• Recording sessions is not permitted without written consent.
Clients are responsible for verifying whether telehealth services are covered by their insurance.
EMERGENCIES
TW Therapy Group does not provide 24-hour crisis services.
In case of emergency, call 911 or go to your nearest emergency room.
You may also contact the Suicide & Crisis Lifeline at 988.
SOCIAL MEDIA & PROFESSIONAL BOUNDARIES
To maintain professional boundaries and protect confidentiality, therapists do not accept friend or contact requests from current or former clients on social media.
If you have questions about this policy, please discuss them during your session.
RECORDS & DOCUMENTATION
Client records are maintained securely in accordance with applicable laws. Records are retained for a minimum period required by state and federal regulations.
Clients may request access to their records in writing. A summary may be provided in place of full records when appropriate.
Records are released only with written authorization or as required by law.
MINORS
For minor clients, parents or guardians may have legal rights to certain information. The therapist will discuss what information is shared and what remains confidential.
TERMINATION OF SERVICES
Therapy may be terminated following discussion between the client and therapist. The practice may also terminate services under the following conditions:
• Repeated missed appointments or late cancellations
• Non-payment of fees
• Lack of engagement in therapy
• Failure to maintain appropriate therapeutic boundaries
• Behavior that is harmful or disruptive to the practice or staff
When possible, referrals to other providers will be offered.
QUESTIONS
If you have any questions about these policies, please discuss them with your therapist.